Problem

Dryer Repair How to handle/Tip

Dryer won't start

The most common causes include a bad door switch, broken plunger or a blown thermal fuse. Remember to check the usual suspects, too (e.g., power cords and electrical outlets). Note: An overheated motor will cause the machine to turn off; machine may work fine after the drum cools.  

Dryer starts but drum won't rotate

The cause is likely a broken belt. Access the belt by removing the cabinet panel and lifting out the entire drum. Other causes include a faulty motor or capacitor.  

Dryer not heating

Low or no-heat dryer temperature is perhaps the most frustrating of all-the causes are many:  

א  Thermal fuse - if blown, must be replaced

א  Heating element (coil of heating wire enclosed in a metal chamber located in front or rear panel) - test for continuity

א  High-limit thermostat - not designed to activate repeatedly like cycling thermostats (is designed to prevent overheating when exhaust vent is restricted)

א  Cycling thermostat - responsible for controlling temperature inside the dryer drum (located on blower housing or elsewhere in the internal airflow ducting)

א  Igniter (on gas models)

א  Radiant flame sensor (part of a gas dryer's burner assembly)

א  Gas control valve (some models)

א  Coils (found in modern gas dryers)

א  Temperature sensor - must know what resistance is at room temperature to verify if it is defective - test for continuity

א  Timer (located in the control console) - responsible for controlling the dryer's motor and heat circuit

Dryer burns or tears clothes

Likely the result of a worn roller causing the drum to drop-clothes are then pinched or torn in the resulting gap or scorched due to false temperature reading/setting. The culprit might also be damaged glides or drum seals. Consult a repair technician for these complex repairs.

Dryer makes strange noises, thumps, rumbles or chirps

The noise source may include frayed drum belts, a worn drum support bearing, or worn rollers and roller axles. The culprit might also be missing socks or other clothing trapped behind the blower wheel. Follow owner's manual instructions to make these repairs or contact a service technician.

Problem

Washer Repair - How to handle/Tip

Machine won't start

Check the usual suspects: Power cords and electrical outlets, and be sure the machine’s lid is tightly closed.

Tub doesn't fill with water; water drains slowly or water is the wrong temperature

The machine water inlet valves may be faulty. Easy to locate, repair or replace, the valve assembly is located behind the machine’s back service panel. Remove cold and hot-water hose valves and disconnect wires from the terminal. Check for broken valves or clogged valve screens. Clean or repair valves as necessary.

Also, check that water supply hoses are free of blockages and kinks.

Spin cycle doesn't work

If your top-loading washer doesn't spin properly, it probably needs a new belt. Other culprits include a faulty drive block (located under the agitator), motor coupling, drive motor or tub bearing, to name just a few. Check the owner’s manual for model specific instruction for repairs.

Electrical issues can also cause spin cycle failure: Check the door lock motor and switch assembly as well as the motor control board.

Machine shakes or vibrates

Some vibration is normal, but vigorous shaking may signal a problem. First, make sure the machine is level, including an inspection or adjustment of rubber tips on all feet. Next, adjust the load if clothing is gathered to one side. Sudden stops after vibrating can also be caused by a broken motor belt. Also, visually inspect the agitator (a center-post, finned part that sits in the center of the tub) for cracks. 

If the machine still shakes or vibrates while running an empty cycle, contact your service technician.

Machine leaks

Check hose fittings at the back of the machine. Look for worn hoses or loose hose clamps or couplings. Also, check for faulty tub seals and bearings. Leaks may also be caused by oversudsing. Counter this with a low-sudsing detergent variety or by adding 1/2 cup of vinegar diluted in 1 quart of water into the current wash cycle.